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Support Policies

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Supported services

Gryphon Mail
Gryphon Print
MS Office including Word, Excel, PowerPoint, Access, Project
Mac OS X (10.6 and above) MS Windows Operating Systems (XP, Vista, 7)
MySLC
Outlook
Network Services
SLC-issued workstation software and hardware support

The following items are NOT supported:

New software versions not yet adopted at the College
Software versions more than two revision levels behind the release currently available at the College
User-provided personal software

Computer Support Policy

The Help Desk’s primary function is to support systems and equipment purchased by the College, e.g. faculty and staff workstations, lab computers, and other public workstations.

Students, faculty, and staff may bring their personal computers to the Help Desk for first-tier troubleshooting and diagnosis. In cases where it is deemed necessary, we can attempt to back up and recover files relating to academic work. Escalation to second-tier support and repair is determined on a case-by-case basis. The Help Desk cannot order or provide replacement parts.

We do not send technicians out to student dorm rooms. The only exception is to run diagnostics on wireless signals; in these cases, students must first bring their device(s) into the Help Desk office to confirm connectivity.

We do not support personal printers or scanners.

We are not able send technicians to faculty or staff homes.

Changing passwords

Except under unusual circumstances, the Help Desk will not change passwords over the phone. Please come into Help Desk with your SLC ID to have us help you change your password.

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