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The Sarah Lawrence College Help Desk is the point of contact for students, faculty and staff requiring assistance or information on computer issues for hardware and software supported and purchased by the College.


Jesus M. Ayala x2458
Help Desk Manager
jayala (at) slc (dot) edu
 

Please call the main line first!

If you have problems with or questions about your computer please call or email the Help Desk only (x2460), rather than any individual Help Desk staff member. The Help Desk centralizes our response system so we can diagnose larger scale problems quickly. Additionally, by calling the Help Desk number, you’ll help us avoid duplicating someone else’s work. Thank you!

Supported services

Gryphon Mail
Gryphon Print
MS Office including Word, Excel, Powerpoint, Access, Project
Mac OS X (10.5 and above) MS Windows Operating Systems (XP, Vista, 7)
MySLC
Outlook
Network Services
SLC-issued workstation software and hardware support

The following items are NOT supported:

New software versions not yet adopted at the College
Software versions more than two revision levels behind the release currently available at the College
User-provided personal software

Computer Support Policy

The Help Desk’s primary function is to support systems and equipment purchased by the College, e.g. faculty and staff workstations, lab computers, and other public workstations.

Students, faculty, and staff may bring their personal computers to the Help Desk for first-tier troubleshooting and diagnosis. In cases where it is deemed necessary, we can attempt to back up and recover files relating to academic work. Escalation to second-tier support and repair is determined on a case-by-case basis. The Help Desk cannot order or provide replacement parts.

We do not send technicians out to student dorm rooms. The only exception is to run diagnostics on wireless signals; in these cases, students must first bring their device(s) into the Help Desk office to confirm connectivity.

We do not support personal printers or scanners.

We are not able send technicians to faculty or staff homes.

Changing passwords

Except under unusual circumstances, the Help Desk will not change passwords over the phone. Please come into Help Desk with your SLC ID to have us help you change your password.

The Sarah Lawrence College electronic mail system is available to every Sarah Lawrence student, faculty and staff member. The email system, which is an integral component of the college's technological resources, is owned by the college and managed by the IT staff for the benefit of the Sarah Lawrence community.
 

If you are interested in a position with Help Desk, please pick up an application from our office in the Library’s lower level or download the application and print it. (You must be logged in to download the file.)

Descriptions of our positions, availability of jobs, and other forms are now available on the Student Employment area of MySLC (login required).

All students working for Help Desk are required to sign a confidentiality form (login required).

SLC’s wireless network is available in most of the locations on campus where classes are taught. See the FAQ.

Network cards must comply with the standards 802.11b or 802.11g to obtain wireless access. Wireless cards must be registered before accessing the SLC wireless network.

Non-SLC based wireless networks are NOT allowed on campus.

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Sarah Lawrence College provides computer resources to students, faculty, and staff for academic purposes and for their use on college business. The College has established standards and policies for the acceptable use of these resources and expects users to be familiar with and honor them.

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Individuals using college-owned computing equipment can expect the college to take reasonable steps to ensure the security and integrity of information kept in or on, or transmitted by, that equipment. At the same time, the college reserves the right to protect the integrity of its computing enterprise. The privacy rights of individuals using college-owned equipment, therefore, have some limits.