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How To Transfer Calls There are 3 replies:
Anonymous  
How To Transfer Calls Original post: Sun 4/10/2016 at 1:30 PM

Options for Transferring Calls

Using a Standard Phone:

Consultative (Warm) Transfer using "xfer" softkey After call is answered:

  1. Press “xfer” softkey (do NOT put Caller on hold).
  2. Dial the extension of the person you want to transfer the call
  3. Press dial (or # button).
  4. Announce the
  5. To complete transfer press “xfer”

To pull back a call:

  1. Press “end call”
  2. Press “resume”

Immediate Blind Transfer using "xfer" softkey After call is answered:

  1. Press “xfer” softkey (do NOT put Caller on hold).
  2. Dial the extension of the person you want to transfer the call
  3. Press “dial” softkey (or # button).
  4. To complete transfer, Press “xfer”

Immediate Blind Transfer using "bxfer" softkey After call is answered:

  1. Press the phone’s Navigation Button Arrow to get to 2nd softkey menu (do NOT put Caller on hold).
  2. Press “bxfer” softkey
  3. Dial the extension of person you want to transfer the call
  4. To complete transfer press “xfer”

Using a Phone with a Sidecar:

In addition to the above you have these additional options:

Immediate Blind Transfer using Monitored Extension or Speed Dial on Sidecar After call is answered:

  1. Press Monitored Extension Button on Sidecar - (call is transferred immediately)

Consultative (Warm) Transfer using "xfer" softkey After call is answered:

  1. Press “xfer” softkey (do NOT put Caller on hold).
  2. Press the Monitored Extension Button on
  3. Announce the
  4. To complete transfer press “xfer”

To pull back a call:

  1. Press “end call”
  2. Press “resume”
Edited:Thu 5/12/2016 at 10:16 AM by Anonymous
Re: How To Transfer Calls [DELETED] Posted: Tue 8/17/2021 at 12:50 PM, in reply to Anonymous
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Deleted:Tue 8/17/2021 at 12:54 PM by guest guest
Re: How To Transfer Calls [DELETED] Posted: Mon 8/23/2021 at 4:59 AM, in reply to Anonymous
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Deleted:Fri 9/17/2021 at 11:31 AM by Emily A Goucher
Re: How To Transfer Calls [DELETED] Posted: Tue 9/14/2021 at 1:58 AM, in reply to Anonymous
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Deleted:Fri 9/17/2021 at 11:27 AM by Emily A Goucher
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